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Can't Use Apple TV/Netflix in Hotel Room. Why Not Jan 13, 2013 Netflix freezes, is unresponsive, or gets stuck loading. If Netflix freezes or gets stuck loading, but the rest of your device is working, it usually means there's information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below. If your device isn't working at all, see My device freezes when I try to use Netflix. Why is your Netflix not working? Try these steps If Netflix won’t load on your streaming device (Chromecast, Apple TV, or your Smart TV) try loading the service on another device, like a smartphone or computer. If it works OK on one device but not the other, then you’ve narrowed the problem down to the problem device and you can jump to Solution 2. Apple’s Lightning to HDMI adapter not working with Netflix
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